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What our customers say

“Customer Service.  Price.  Loyalty.  We have used FHT several times now and are very pleased with their service.”    
-- Vyners School, San Francisco trip Oct 2014

“It’s all down to a fantastic consultant that we trust and who we recommend to others”
-- Ravensbourne College, Berlin trip March 2015

“Extremely Satisfied.  Paula always provides a wonderful, personal service.  I have every confidence in her which led to me booking through FHT.”
-- Bishop Wordsworth School, New York trip Feb 2015

“Extremely Satisfied.  Superb and hugely helpful.  Great advice and its good to speak to the same people.”
-- Riverside College, Paris trip Feb 2015

Extremely Satisfied.  Fantastic - so helpful when travel was potentially disrupted and extremely helpful with extra copies of boarding passes.  Nothing was too much trouble.
-- Westwood College, Geneva trip April 2015

“Extremely Satisfied.  Fantastic communications throughout the planning stage and right up until the night before!  Everything we needed was taken care of and was exactly or even better in some cases, than we expected.  Thank you.”
-- Wilmslow High School, Athens trip Oct 2014

“Customer Service.  Have used FHT before and like customer service, communication and patience.”
-- Brigend College, Budapest trip March 2015

“Keep up the quality service.  It beats your rivals in educational travel I can tell you.”
-- University of West London, Brussels trip December 2014

“We were very grateful for all the help and personal attention that we received.”
-- Coventry University, Brussels trip Feb 2015

“Well done and we'll be back next year.  Thanks so much for being so professional.”
-- Sheffield Hallam University, New York trip March 2015

“Extremely satisfied. Always helpful and accommodating”
-- Truro College, Rome trip March 2015

Extremely Satisfied.  Always helpful and returned emails quickly.  Wanted a company that dealt with educational tours and large groups.
-- PETROC, Prague tour April 2015

“Customer Service.  Price.  Recommendation.  Customer service is excellent…. You guys are great!”
-- Westwood College, New York trip Feb 2015

“Personally, your service provided an efficient and stress-free booking procedure which saved me hours of my time”
-- Glasgow School of Art, France trip March 2015

Extremely Satisfied.  Sharon has been absolutely fantastic and very professional.  She answered all my questions no matter how trivial they were.  She was patient and also checked information at all times.  Couldn't of wished for a nicer person to sort everything out.  Excellent.
-- City of Bath College, Holland trip March 2015

“Customer Service, Price.  Used previously.  Sharon is always extremely helpful and efficient in dealing with our requests.”
-- Hertford Regional College, Berlin trip March 2015

Really well organised, pleasant at all times, trip went well without any gliches.
-- Hadlow College

 “Extremely Satisfied.  Very efficient, reliable, fast response.”
-- Glasgow School of Art, France trip March 2015

“Extremely Satisfied.  Paula kept me updated with developments regularly and answered queries very quickly.  She was extremely helpful and professional.”
-- Fife College, London trip March 2015

“Extremely satisfied. Paula continues to be an absolute star !”
-- University of Bolton, Paris trip Feb 2015

“Customer Service, loyalty, price.  I have booked several tours through Will in his previous company and appreciate his level of service.”
-- Patchway Community College, New York trip Feb 2015

Very well organised, swift effective communication.
-- Selby College

Very Helpful when we had to change a member of staff at short notice. Very patient with student waiting for their passport.
-- Harlow College

Extremely satisfied; good communications.
-- University of West London

Support and service were very good; felt confident.
-- Bedford College

"Throughout the whole experience I had everything supplied, explained and sorted bang on specification without any problems at all - a wonderful service. The amount of worry, work and messing around FHT saved me, dealing with Sharon, is worth every penny"  
-- Trafford College, Amsterdam 2014

"Great. Second to none and we, as a college, have great faith in them" Westwood College
-- Educational trip to New York

"Extremely satisfied.. Always prompt with help and advice and extremely approachable" Forth Valley College
-- Educational trip to London

"Thanks again - I mean it when I say, you are exceptional at what you do"  
-- Kendal College

Thanks Peter. Top Man!
-- Sheffield College

Thanks Sharon. Great job AGAIN!
-- Trafford College

Extremely Satisfied.  Peter Richardson was extremely helpful and pleasant to work with.  He was very accommodating and was always available to answer any of our queries.
-- Anglia Ruskin University, Berlin trip Nov 14

Personally, your service provided an efficient and stress-free booking procedure which saved me hours of my time
-- Glasgow School of Art

Extremely Satisfied.  Sharon Griffin has been extremely helpful and responded to queries within a short period of time.
-- Exeter College, Rome trip April 2015

Paula made life vey simple to arrange this trip and the VISA company used were excellent and very helpful.
-- Salesian College Farnborough

Very good organisation and planning with marked deadlines which only made it easier for me to organise as a first timer. Great flexibility too. Many Thanks to Kirsty for the experience and expertise that made our trip flawless. Much appreciated.
-- Westminster Kingsway College, Palma de Mallorca trip April 2015

Excellent service, quick to answer questions good at organising agenda items. Nothing is too much to ask! We have used FHT a few times now and you are certainly the best of the bunch with customer service as priority.
-- Hills Road Sixth Form College - Paris

I can’t say enough about Peter Richardson and all the staff at FHT. Since joining up with them we have had excellent service and hope to continue doing so for a very long time.
-- Anglia Ruskin University - Berlin

Thank you for all your help in arranging a successful trip!
-- City University, Frankfurt

Laura you are an absolute diamond. Keep up the good work!
-- Plymouth University, Berlin

Both contacts Casey and Will replied to my many emails quickly and efficiently. I had never organised a trip like this and was very nervous but they were patient and helpful at every point. Looking forward to working with you again for my 2018 trip!
-- St Patricks Academy, New York, February 2016

We have worked with Will Pinsent for somewhere between 15-20 years now and he has always been excellent. Will, in the original organisation and Casey in dealing with everything (especially the last minute change of staff and name change) were excellent.
-- JCoSS, New York, February 2016

We have used FHT for 5 years and have always found them reliable and helpful.
-- South Gloucestershire and Stroud College, Lisbon, February 2016

Very knowledgeable and helpful, a great support when planning and booking overseas trips.
-- The Sheffield College, Pisa, February 2016

Both staff and students enjoyed every aspect of our itinerary. Every day was a highlight! The boys are still talking about it now!
-- Forest Hill School, Iceland, February 2016

Sharon is the most helpful and patient. Everything you need when trying to organise a group of kids to bring in money and generally organise. The price is competitive, making it affordable during hard financial times for many of our student demographic.
-- Reading College, Berlin, February 2016

The workshops were amazing, but the whole experience was valuable and life changing for our students. 
-- Preston’s College New York trip, Feb 2016

I found FHT helpful throughout and wouldn’t change anything
-- Peaks College, Paris, March 2016

An excellent visit that went very smoothly and the itinerary worked well. We would like to make particular reference to Hana the guide provided, who was knowledgeable, funny and generally a lovely woman who taught us a lot about the Czech Republic.
-- Exeter College, Prague, March 2016

Always enjoyable negotiating trips with Paula Massingham and the rest of the FHT team. It is reassuring to know that they respond quickly and effectively to any requests made.
-- University of Hertfordshire, Berlin, March 2016

Sharon at FHT is always exceptionally helpful
-- Strode College / Plymouth University, Rome, March 2016

The students really enjoyed the whole trip. They loved the Top of the Rock as well as Brooklyn Bridge. The FIT exhibition was excellent.
-- Stafford College, New York, March 2016

Guided walking tour was brilliant, lots of history and the guide was on the students level with facts.
-- HRC, Budapest, Feb 2016

Sharon was extremely helpful during the booking process. 
-- South Devon College, Berlin, Feb 2016

Fantastic, personable, personal service. Paula was excellent. She worked beyond the call of duty to give us the best trip possible. It’s just brilliant customer service.
-- Ravensbourne, Salt Lake City, Utah, Jan 2016

Whole process was excellent
-- Edgbarrow School, New York & Boston, March 2016

Kirsty went out of her way to accommodate our full party following problems obtaining passports for two of our group.
-- West College Scotland, Berlin, Feb 2016

Dealt with superbly when queries arose following booking
-- St John Fisher Catholic Voluntary Academy, New York, April 2016

Very happy with the service.
-- Ravensbourne, Paris, April 2016

The trip was a success - I cannot fault Kirsty for all her hard work. She was very patient with us and did everything we asked of her. The day trips were well organised, as was the transport. A big thumbs up from us!
-- The Appleton School, Krakow, March 2016

Kirsty has made the process extremely straightforward and because we went last year we knew what to expect.
-- The Axholme Academy - New York

Really supportive and helpful - easy to get in contact
-- Petroc - Barcelona

Sharon was excellent throughout. Nothing was too much trouble for her. She was always quick to reply to any queries that I had.
-- West Herts College - Iceland

Laura is an excellent tour consultant. She makes everything extremely easy and stress-free. She is always easy to get hold of and is extremely helpful.
-- Nescot College - Barcelona

Both Will and Sharon have been excellent throughout the whole process, from originally booking the trip to managing all nitty gritty that comes along with organising a trip.
-- Ashington High School - New York

I have used Will for the last 4 trips to the US. He knows exactly what we want and I do trust that he looks out for the best deals for me.
-- Ashington High School - New York

Laura made a huge effort to accomodate my very tight budget for this trip sponsored by our industry collaborator.
-- London College of Fashion - Milan & Como

I worked with Laura before, I like getting bookings done with her, she is professional and friendly and understands what I need.
-- London College of Fashion - Milan & Como

Kirsty provided excellent customer service and dealt with what became a problematic booking in a verycalm and reassuring manner. She was always very helpful and nothing was too much of a problem for her to deal with. Overall FHT continue to provide excellent customer service.
-- Long Road Sixth Form College - New York

Kirsty was superb and did a great job in ensuring our trip came in on budget
-- Liverpool College, Krakow, March 2016

You were able to organise a trip that it would have been impossible for us to manage with our lack of local knowledge.
-- Aylesbury College, Reggio Emilia, May 2016

Kirsty was patient and really helpful It was good advice to get a travel card for Berlin, that was noted by the students as well.
-- Glasgow Caledonian University, Berlin, May 2016

Brilliant as ever. Accommodating, professional,knowledgeable and very efficient.
-- Glasgow Caledonian University, Barcelona, May 2016

Casey Johnson has been a superb consultant. She has made the trip easy to organise and manage from start to finish. She was always quick to respond to anyemails and very attentive to any concerns.
-- St Johns Catholic Comprehensive School, New York, June 2016

Will Pinsent was very helpful whilst determining the initial quote and matches another companies quote to gain our business. He seemed more knowledgeable about NY.
-- Crompton House, New York, July 2016

Casey was really good to liaise with. Customer service is excellent, everyone I dealt with was knowledgeable and helpful. They always responded really quickly to my queries.
-- Crompton House, New York, July 2016

Peter Richardson has been extremely helpful with every trip we have booked with him. The customer service we receive is outstanding.
-- Angela Ruskin University, Prague, Oct 2016

Kirsty was absolutely amazing throughout. She was able to arrange alternative flights and transport at short notice when we missed our booked flight.Nothing was too much trouble. It was thanks to her that our trip was able to take place at all. Outstanding service which we would be more than happy to recommend to others.
-- Coventry University College, Strasbourg, Oct 2016

We have been very happy with previous trips organised by FHT and feel secure in the knowledge that if there are any problems during the trip they will be sorted very quickly.
-- Ecclesbourne School, New York, Oct 2016

Everyone at FHT travel was very friendly and helpful
-- Marshland High School, New York, Oct 2016

They understand our needs and never let us down.We have an excellent relationship with Kirsty Crawshaw who works hard to meet all our needs.
-- Preston’s College, London, November 2016

Kirsty has been great and very accommodating throughout our dealings with her. We've had a lot of chops and changes in our booking - choice of hotel and the numbers in our party. She has always sorted this to our satisfaction.
-- Glasgow School of Art, Venice, November 2016

We have worked with Peter on many occasions in recent years. He has always been extremely helpful - as he was this time.
-- Hampton School, Florence & Venice, October 2016

Paula was brilliantly helpful and my demanding itinerary was met really well.
-- Cranleigh School,Berlin, Oct 2016

Kirsty was her usual helpful self, couldn't be better.
-- Truro College, Athens, Dec 2016

Great service, very good hostel (perfect for students),travel all worked. Impressive customer service
-- University of Gloucestershire, Berlin, Jan 2017

Peter Richardson is always efficient, friendly and so easy to get hold of. He always makes sure we have everything we need for our trips.
-- The Sheffield College, London, Jan 2017

I liked the chat facility on the website, it meant a few instant answers to questions - very helpful.
-- British School in the Netherlands, London, Dec 2016

I have worked with Paula for a very long time... and she has been incredibly helpful with the construction of this tour, which was a new one for us.
-- Bishop Wordsworth’s School, Berlin, Feb 2017

Sharon is excellent - she is friendly, very organised and proactive. We love working with her and have worked with other tour operators and no one compares to how 'on it' she always has been.
-- Westminster Kingsway College, Brussels, Feb 2017

Appreciate the help of Paula, FHT duty officer. She contacted hostel and coach company when we were delayed at Luton Airport and having difficulty with the school's mobile phones.
-- Leicester Grammar School, Copenhagen, Feb 2017

Friendly and helpful, went above and beyond.
-- Derby College, LA and San Francisco, Feb 2017

Will Pinsent who booked and Peter Richardson who dealt with everything from after the booking were both excellent.
-- JCoSS, New York, Feb 2017

Laura was fantastic throughout!
-- University of Chichester, Barcelona, Feb 2017

Peter regularly went out of his way to help and advise, at every step of the way. Nothing was ever too much trouble. His service throughout has been exceptional - thank you.
-- Patchway Community College, New York, Feb 2017

Very helpful, always contactable.
-- Hugh Christie Technology College, New York, Feb 2017

Excellent Trip
-- Leicester College, London, Feb 2017

Will and Aly were a pleasure to communicate with. Everything was completed to a very efficient standard. Thank you.
-- Wallace High School, Iceland, Feb 2017

Excellent customer service. Replied quickly to multiple questions and provided clear, relevant information.
-- Westwood College, New York, Feb 2017

All questions answered promptly - an excellent service all round.
-- Morley Academy, New York, Feb 2017

Sharon is an excellent consultant and I look forward to planning many more trip with her in the future.
-- West Cheshire College, Washington, Feb 2017

Great customer services, acted upon questions and request quickly and understanding of the college and learner needs. Thank you.
-- Middlesbrough College, New York, Feb 2017

I feel comfortable with the company as we have, over the years developed a rapport and the agents know what we are looking for especially Kirsty and Will.
-- Preston's College, New York, Feb 2017

Very good communication and information before the trip.
-- Middlesborough College, Berlin, March 2017

Our itinerary included three design studio visits. Visits like this would be difficult for students to make separately from the institution. The rest of the trip students are free to make their own choices. New York is the perfect place for them to explore off their own steam. No language barrier, easy to navigate and a lot to do. Its empowering for students to take ownership of their own experience.
-- Sheffield Hallam University, New York, Feb 2017

The whole booking process was handled professionally and with no stress to myself or colleagues
-- University of Bolton, Budapest, March 2017

Kirsty was very helpful and informative. Replied to emails quickly and offered flexibility which was really helpful.
-- Truro and Penwith College, London, Feb 2017

Very helpful; quick responses to questions and patient when we were slow to meet payment deadline.
-- Barnet Southgate College, Venice, March 2017

Would certainly recommend Aly, very helpful nothing was too much trouble.
-- Stafford College, Barcelona, March 2017

Always available, went out of their way to help us when a student had her passport stolen 3 day before the trip.
-- Reading College, Madrid, March 2017

Excellent organisation and communication
-- Hertford Regional College, Krakow, April 2017

Brilliant. Sharon has been fantastic from the start. We have not been the easiest of customers (changing our mind about the hotel and then who was coming on the trip and we mistyped names on passports, and we changed the room allocations etc etc) and Sharon remained helpful, friendly and professional the whole time. And she also sorted out paying the hotel tax when we were in Barcelona - responding unbelievable quickly to our SOS email! I would not hesitate to recommend FHT to colleagues. Thank you Sharon, we couldn't have done it without you!
-- Amersham College, Barcelona, April 2017

A very well planned and organised trip, timings were spot on and everything ran smoothly.
-- The Appleton School, Krakow, April 2017

Both consultants were extremely professional and organised. Always put me at ease that everything was under control and always answered any queries I had whilst planning and preparing.
-- Ryburn Valley High School, Budapest, April 2017

Sharon was excellent
-- University of Cumbria Institute of the Arts, Berlin, April 2017

Sharon Griffin was in constant contact with us and provided us with everything we needed.
-- West Cheshire College, Krakow, March 2017

Fantastic! Very helpful and able to answer all questions.
-- Chace Community School, Madrid, March 2017

Kirsty is always absolutely brilliant.
-- Truro College, Rome, March 2017

Excellent service from friendly and professional staff, even down to a Sunday afternoon phone call to inform us of a flight delay. Thanks FHT.
-- Solihull College and University Centre, Reggio Emilia, March 2017

Kirsty did a great job organising the flights back after our initial flight was cancelled due to strikes.
-- East Kent College, Berlin, Feb 2017

Very good and good quality activities for the learners. Very impressed.
-- Middlesbrough College, Barcelona, May 2017

Paula Massingham is extremely helpful and goes out of her way to accommodate for our needs. She is very polite over the phone and replies to all our emails quickly. Paula is brilliant at what she does, first class service.
-- Barking and Dagenham College, Barcelona, April 2017

Aly Ghergheluca was excellent to deal with.
-- University of Cumbria, New York, Feb 2017

Great communication and advice. Operator was very adaptable and considerate to the changing nature of an educational trip.
-- Shrewsbury College, London, May 2017

Very good and good quality activities for the learners. Very impressed.
-- Middlesbrough College, Barcelona, May 2017

Aly could not have been more helpful,kept in touch with me through from the initial quote, very organized and accommodating, so I thank her.
-- Sparsholt College, France, May 2017

Peter Richardson was fantastic and I look forward to working with him again.
-- Middlesbrough College, Paris, May 2017

Speedy, efficient, helpful, responsive.
-- Dorothy Stringer School, Lido di Jesolo, May 2017

From start to finish everything was dealt with very well. Any issues were dealt with so promptly that it didn't seem there was an issue in the first place.
-- University of York, Prague, June 2017

Peter Richardson has organised 4 of the school trips I have run and has been absolutely fabulous with us. Nothing is too much trouble and will continue to deal with FHT because of his professionalism and reliability.
-- Bellahouston Academy, London, June 2017