What our customers say

Very Helpful when we had to change a member of staff at short notice. Very patient with student waiting for their passport.
-- Harlow College

Extremely satisfied; good communications.
-- University of West London

"Great. Second to none and we, as a college, have great faith in them" Westwood College
-- Educational trip to New York

"Thanks again - I mean it when I say, you are exceptional at what you do"  
-- Kendal College

Thanks Peter. Top Man!
-- Sheffield College

Thanks Sharon. Great job AGAIN!
-- Trafford College

Personally, your service provided an efficient and stress-free booking procedure which saved me hours of my time
-- Glasgow School of Art

Excellent service, quick to answer questions good at organising agenda items. Nothing is too much to ask! We have used FHT a few times now and you are certainly the best of the bunch with customer service as priority.
-- Hills Road Sixth Form College - Paris

I can’t say enough about Peter Richardson and all the staff at FHT. Since joining up with them we have had excellent service and hope to continue doing so for a very long time.
-- Anglia Ruskin University - Berlin

Laura you are an absolute diamond. Keep up the good work!
-- Plymouth University, Berlin

The trip was a success - I cannot fault Kirsty for all her hard work. She was very patient with us and did everything we asked of her. The day trips were well organised, as was the transport. A big thumbs up from us!
-- The Appleton School, Krakow

Kirsty has made the process extremely straightforward and because we went last year we knew what to expect.
-- The Axholme Academy - New York

Really supportive and helpful - easy to get in contact
-- Petroc - Barcelona

Sharon was excellent throughout. Nothing was too much trouble for her. She was always quick to reply to any queries that I had.
-- West Herts College - Iceland

Laura is an excellent tour consultant. She makes everything extremely easy and stress-free. She is always easy to get hold of and is extremely helpful.
-- Nescot College - Barcelona

Both Will and Sharon have been excellent throughout the whole process, from originally booking the trip to managing all nitty gritty that comes along with organising a trip.
-- Ashington High School - New York

I have used Will for the last 4 trips to the US. He knows exactly what we want and I do trust that he looks out for the best deals for me.
-- Ashington High School - New York

Laura made a huge effort to accomodate my very tight budget for this trip sponsored by our industry collaborator.
-- London College of Fashion - Milan & Como

I worked with Laura before, I like getting bookings done with her, she is professional and friendly and understands what I need.
-- London College of Fashion - Milan & Como

Kirsty provided excellent customer service and dealt with what became a problematic booking in a verycalm and reassuring manner. She was always very helpful and nothing was too much of a problem for her to deal with. Overall FHT continue to provide excellent customer service.
-- Long Road Sixth Form College - New York

Casey Johnson has been a superb consultant. She has made the trip easy to organise and manage from start to finish. She was always quick to respond to any emails and very attentive to any concerns.
-- St Johns Catholic Comprehensive School, New York

Great service, very good hostel (perfect for students),travel all worked. Impressive customer service
-- University of Gloucestershire, Berlin, Jan 2017

Peter Richardson is always efficient, friendly and so easy to get hold of. He always makes sure we have everything we need for our trips.
-- The Sheffield College, London, Jan 2017

I have worked with Paula for a very long time... and she has been incredibly helpful with the construction of this tour, which was a new one for us.
-- Bishop Wordsworth’s School, Berlin, Feb 2017

Sharon is excellent - she is friendly, very organised and proactive. We love working with her and have worked with other tour operators and no one compares to how 'on it' she always has been.
-- Westminster Kingsway College, Brussels, Feb 2017

Appreciate the help of Paula, FHT duty officer. She contacted hostel and coach company when we were delayed at Luton Airport and having difficulty with the school's mobile phones.
-- Leicester Grammar School, Copenhagen, Feb 2017

Friendly and helpful, went above and beyond.
-- Derby College, LA and San Francisco, Feb 2017

Will Pinsent who booked and Peter Richardson who dealt with everything from after the booking were both excellent.
-- JCoSS, New York, Feb 2017

Laura was fantastic throughout!
-- University of Chichester, Barcelona, Feb 2017

Peter regularly went out of his way to help and advise, at every step of the way. Nothing was ever too much trouble. His service throughout has been exceptional - thank you.
-- Patchway Community College, New York, Feb 2017

Very helpful, always contactable.
-- Hugh Christie Technology College, New York, Feb 2017

Excellent Trip
-- Leicester College, London, Feb 2017

Will and Aly were a pleasure to communicate with. Everything was completed to a very efficient standard. Thank you.
-- Wallace High School, Iceland, Feb 2017

Excellent customer service. Replied quickly to multiple questions and provided clear, relevant information.
-- Westwood College, New York, Feb 2017

All questions answered promptly - an excellent service all round.
-- Morley Academy, New York, Feb 2017

Sharon is an excellent consultant and I look forward to planning many more trip with her in the future.
-- West Cheshire College, Washington, Feb 2017

Great customer services, acted upon questions and request quickly and understanding of the college and learner needs. Thank you.
-- Middlesbrough College, New York, Feb 2017

I feel comfortable with the company as we have, over the years developed a rapport and the agents know what we are looking for especially Kirsty and Will.
-- Preston's College, New York, Feb 2017

Very good communication and information before the trip.
-- Middlesborough College, Berlin, March 2017

Our itinerary included three design studio visits. Visits like this would be difficult for students to make separately from the institution. The rest of the trip students are free to make their own choices. New York is the perfect place for them to explore off their own steam. No language barrier, easy to navigate and a lot to do. Its empowering for students to take ownership of their own experience.
-- Sheffield Hallam University, New York, Feb 2017

The whole booking process was handled professionally and with no stress to myself or colleagues
-- University of Bolton, Budapest, March 2017

Kirsty was very helpful and informative. Replied to emails quickly and offered flexibility which was really helpful.
-- Truro and Penwith College, London, Feb 2017

Very helpful; quick responses to questions and patient when we were slow to meet payment deadline.
-- Barnet Southgate College, Venice, March 2017

Would certainly recommend Aly, very helpful nothing was too much trouble.
-- Stafford College, Barcelona, March 2017

Always available, went out of their way to help us when a student had her passport stolen 3 day before the trip.
-- Reading College, Madrid, March 2017

Excellent organisation and communication
-- Hertford Regional College, Krakow, April 2017

Brilliant. Sharon has been fantastic from the start. We have not been the easiest of customers (changing our mind about the hotel and then who was coming on the trip and we mistyped names on passports, and we changed the room allocations etc etc) and Sharon remained helpful, friendly and professional the whole time. And she also sorted out paying the hotel tax when we were in Barcelona - responding unbelievable quickly to our SOS email! I would not hesitate to recommend FHT to colleagues. Thank you Sharon, we couldn't have done it without you!
-- Amersham College, Barcelona, April 2017

A very well planned and organised trip, timings were spot on and everything ran smoothly.
-- The Appleton School, Krakow, April 2017

Both consultants were extremely professional and organised. Always put me at ease that everything was under control and always answered any queries I had whilst planning and preparing.
-- Ryburn Valley High School, Budapest, April 2017

Sharon was excellent
-- University of Cumbria Institute of the Arts, Berlin, April 2017

Sharon Griffin was in constant contact with us and provided us with everything we needed.
-- West Cheshire College, Krakow, March 2017

Fantastic! Very helpful and able to answer all questions.
-- Chace Community School, Madrid, March 2017

Kirsty is always absolutely brilliant.
-- Truro College, Rome, March 2017

Excellent service from friendly and professional staff, even down to a Sunday afternoon phone call to inform us of a flight delay. Thanks FHT.
-- Solihull College and University Centre, Reggio Emilia, March 2017

Kirsty did a great job organising the flights back after our initial flight was cancelled due to strikes.
-- East Kent College, Berlin, Feb 2017

Very good and good quality activities for the learners. Very impressed.
-- Middlesbrough College, Barcelona, May 2017

Paula Massingham is extremely helpful and goes out of her way to accommodate for our needs. She is very polite over the phone and replies to all our emails quickly. Paula is brilliant at what she does, first class service.
-- Barking and Dagenham College, Barcelona, April 2017

Aly Ghergheluca was excellent to deal with.
-- University of Cumbria, New York, Feb 2017

Great communication and advice. Operator was very adaptable and considerate to the changing nature of an educational trip.
-- Shrewsbury College, London, May 2017

Very good and good quality activities for the learners. Very impressed.
-- Middlesbrough College, Barcelona, May 2017

Aly could not have been more helpful,kept in touch with me through from the initial quote, very organized and accommodating, so I thank her.
-- Sparsholt College, France, May 2017

Peter Richardson was fantastic and I look forward to working with him again.
-- Middlesbrough College, Paris, May 2017

Speedy, efficient, helpful, responsive.
-- Dorothy Stringer School, Lido di Jesolo, May 2017

From start to finish everything was dealt with very well. Any issues were dealt with so promptly that it didn't seem there was an issue in the first place.
-- University of York, Prague, June 2017

Peter Richardson has organised 4 of the school trips I have run and has been absolutely fabulous with us. Nothing is too much trouble and will continue to deal with FHT because of his professionalism and reliability.
-- Bellahouston Academy, London, June 2017

I was really happy with the support Ali gave us. I knew I could contact her by email or phone at any time.
-- Newport Girls' High School, Washington, October 2017

Fantastic service, just what I needed when making decisions on the tour and costs. Provision of excellent advise and willing to adapt to changing student numbers.
-- Sidmouth College, Barcelona, November 2017

Aly was very accommodating and had to change our plans a few times due to college issues. Very swift responses.
-- Bishop Auckland College, Berlin, November 2017

I was really happy with the support Aly gave us. I knew I could contact her by email or phone at any time.
-- Newport Girls' High School, Washington, October 2017

Everything was organised perfectly and Peter was very quick with his quote and responses to emails.
-- Middlesborough College, Denmark, Sept 2017

Kirsty is always incredibly helpful and understanding.
-- Truro College, Athens, December 2017

Laura was fantastic! It was my first trip that I have organised and she did a great job of guiding me through the process.
-- Leyton Sixth Form College, Berlin, Jan 2018

Laura has been excellent
-- Bedford College, the Netherlands, Feb 2018

Paula Massingham was very helpful and patient
-- Warrington & Vale Royal College, Berlin, Feb 2018

Everything from the first contact was organised with the highest professionalism! Laura handled all our requests with such ease (thank you Laura, and sorry!!) and the students had the best time as a result of her planning.
-- Bridgwater and Taunton College, London, Feb 2018

Aly and Kate were very accommodating, were always very prompt in their replies and made me feel as though no question was too trivial.
-- St Helens College, London, Feb 2018

Peter was very accommodating due to persistent changes in our student numbers and more so within the last minute change to our travel date, nothing was ever too much trouble, communication was excellent and the service we received was over and above the expected.
-- South Devon College (University Centre South Devon), Amsterdam, Feb 2018

Peter organised an amazing experience.. Tam and Paula were awesome in dealing with all of the cancellations due to extreme weather. I cannot speak highly enough of the whole team and I will never use a different company for as long as I organise these trips.
-- Banbury College, Berlin, Feb 2018

This is the first time we have used FHT and you went above and beyond what we were expecting. We will definitely be using your service again.
-- King George V College, Barcelona, March 2018

Very quick responses to queries throughout the entire process.
-- Cronton Sixth Form College, New York, Feb 2018

Great experience, really smooth.
-- Sheffield Hallam University, Tokyo, Feb 2018

Aly was patience personified and went out of her way to help us in any way she could.
-- Reading College, Activate Learning, Madrid, Feb 2018

Everything was meticulously planned and organised. Sharon liaised with me regularly. The final pack was sent out in a timely manner. Instructions and organisation were very clear.
-- Ashington High School, New York, March 2018

Really easy to work with and knows our needs
-- Preston’s College, New York, Feb 2018

Very helpful and very quick response
-- Middlesborough College, Berlin, March 2018

Kirsty is always really helpful and effective in organising our trip and assisting with any needs we have
-- Southport College, Prague, March 2018

Couldn't have asked for more, Laura was brilliant, and was able to meet all of our requirements
-- Cleveland College of Art and Design, Bath, March 2018

Sharon was very helpful and guided me with the details and requirements throughout the organisation.
-- University Centre Farnborough, Reggio Emilia, March 2018

Kirsty was fantastic and dealt with all issues/concerns that Ihad and anything I wanted doing. Even the ladies that I spoke to when I had to call whilst in Madrid.
-- Chase Community School, Madrid, April 2018

Amazing service. Thanks Laura.
-- Shuttleworth College, Croatia, April 2018

Kirsty was fantastic and dealt with all issues/concerns that Ihad and anything I wanted doing. Even the ladies that I spoke to when I had to call whilst in Madrid.
-- Chase Community School, Madrid, April 2018

Laura and her team are helpful and amazing.
-- NESCOT, Berlin, April 2018

A well planned tour that had all the students and staff falling in love with Berlin. Accommodation was in an excellent location and transport cards gave the party full access to the exceptional transport infrastructure system. The educational visits were the best we have received to date and the feedback has been positive from all trip participants. Can't wait to go again!
-- Exeter College, Berlin, April 2018

Sharon Griffin was an absolute pleasure to deal with. I have been running trips for over 20 years, and often I have felt ripped off by tour companies. Inevitably changes happen when organising trips, particularly with students dropping out etc. Sharon dealt well with all my requests, and was available for help on her days off and over weekends. The Vamoos app was absolutely fantastic by the way. Brilliant bit of kit.  
-- Cadbury College, Bay of Naples