Privacy Policy

Please note:

This is our current privacy policy, last updated in April 2018.

FHT is working hard to ensure we will be ready to be fully compliant with the new General Data Protection Regulations (GDPR) when they come into place on 25th May 2018. We are following ABTA guidelines and recommendations to ensure due diligence is covered with our customers and suppliers.

If you have a booking with us for a tour that departs after 25th May 2018, the group leader will have received, or will be receiving, an Information Sharing Agreement for completion. If you have any questions regarding a quotation, provisional or current booking that you have with our company, please speak to your named contact at FHT and we will be happy to discuss this with you.

 

 

 

 

 

 

 

 

 

 

Why we process Personal Data

We process personal data about customers who enquire, book and travel with us. To provide the contracted services and support our business interests, processing may occur before, during and after the tour. This may include:

  • Making enquirers and customers aware of news and offers from FHT
  • Providing services to our customers and recording what services we have provided
  • Managing the health, welfare, safety and security of our customers
  • Handling enquiries, complaints and investigations
  • Operating customer loyalty programmes
  • Monitoring and improving the quality of our services
  • Researching and understanding market needs to improve our marketing effectiveness
  • Working with our partners, to manage billing and improve the quality of their services.

What Personal Data do we collect?

We collect a range of personal data from our customers. This may include:

  • Personal details (name, gender, age etc.)
  • Contact information (your phone number, email address etc.)
  • Financial details (credit/debit card, bank details)
  • Travel documents (passport number)
  • Care needs (medical, dietary, mobility etc.)
  • Other travel details (vehicle registration, excursion bookings)
  • Responses to our post-tour surveys

When you browse our website, we receive your computer’s internet protocol (IP) address automatically in order to provide us with information that helps us learn about your browser and operating system.

What do we do with your Personal Data?

We use personal data with your consent or, where it is necessary, in order to:

  • Enter into a contract and deliver services for you
  • Comply with a legal duty
  • Protect your vital interests or the vital interests of those around you
  • For our own lawful interests or those of other organisations, provided your rights don’t override these

We will only use your personal data for the purpose(s) it was collected or for purposes which are closely related to this. We will inform you and seek your consent, if we need to use it for other purposes.

Marketing

As you are a customer of Further & Higher Travel or have made an enquiry with Further & Higher Travel in the past, where we believe you may have a legitimate interest in our products, we may send you emails about our company and other companies in our travel group (Anglia Tours and WST Travel). If you do not wish to receive this information you can unsubscribe from these emails at any time. You will see an unsubscribe option clearly displayed at the bottom of our marketing emails or contact us directly on info@fhtgrouptours.com

Transferring personal data to third parties

FHT uses selected third-party providers for key services such as transportation, accommodation, meals and excursions. Where we share your personal data with a third-party provider we will only disclose your information to the extent that it is necessary to allow them to perform the services they provide to us. FHT has concluded Information Sharing Agreements with all key third-party providers however, you should note that certain providers have their own privacy policies. For these providers, we recommend you read their privacy policies so you can understand the manner in which they will handle your personal information.

We collect and process personal data in the European Union (EU). We may also need to process personal data worldwide depending upon the destinations to which you travel. For example, we may have to provide personal data to immigration authorities, agents or excursion operators in destination countries. This may involve sending your personal information between different countries, including countries outside the EU where controls on data protection may not be as strong as the legal requirements in the EU. In such circumstances, your information may become subject to the laws of the jurisdiction(s) in which that service provider, or its facilities, are located.

Consent

When you book a tour with FHT we will provide you with an Information Sharing Agreement (ISA) .  The ISA asks that you confirm you have gained consent from those whose personal data will be shared with FHT. We ask that you read, sign and return the ISA to us. If you do not complete and return the ISA but do subsequently supply personal data to us, it will be deemed that you have provided explicit consent for the personal data to be used for the purpose(s) stated.

How do I withdraw my consent?

Where we have obtained your consent for processing of personal data, you have the right to withdraw this consent at any time.  Should you wish to do so please contact our Data Compliance Officer by email on info@fhtgrouptours.com  or by writing to us at:

Further & Higher Travel

65 London Road

Stapleford

Cambridgeshire

CB22 5DG

You may ask us to cease processing, or restrict the nature of the processing. However, it should be borne in mind that, if such a request is made before the contracted services have been provided; it may prevent us from either complying with legal requirements, such as the need to provide Advance Passenger Information, and/or prevent us from providing the contracted services to you.

Securing your personal data

We take the security of your personal data very seriously. We take reasonable precautions and follow industry best practices to protect your personal information and to make sure it is not lost, misused, accessed, disclosed, altered or destroyed. Emails containing your personal data sent to or from us will not be encrypted. You are free to make use of an encrypted service to share personal data if you wish or if it is your organisation’s policy to do so.

Accessing your personal data

You may request a copy of the personal data we hold about you. This includes obtaining personal data about you in electronic form. Should you wish to do so please contact our Data Compliance Officer by email info@fhtgrouptours.com or by writing to us at the above address.

Telephone Calls

Our telephone calls are recorded for quality and training purproses. They are kept for 3 months after which time they are deleted from our system.

Links

When you click on the links on our website, they may direct you away from our site. Once you leave our website, or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. We would therefore encourage you to read their Privacy Policy before using the third-party website

Cookies

Cookies are very small text files stored on your computer when you visit some websites. We use cookies to help identify the computer you are using so we can tailor your experience and remember where you are in the browsing process. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This website will

  • Remember where you are in the browsing process

The following are not strictly necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

  • Offer Live Chat Support
  • Track the pages you visit via Google Analytics
  • Allow you to share pages with social networks such as Facebook (If available)

This website will not

  • Share any personal information with third parties.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time. Any changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If FHT is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

How to complain about our processing of personal data

If you have a concern or complaint about our processing of personal data, please contact our Data Compliance Officer by email  info@fhtgrouptours.com or by writing to us at the above address.

Tamlyn Barber: Head of FHT: Further & Higher Travel