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Our Tour Solvers Promise To You

Nothing is more important to us than the experience you have with us from start to finish. Here's our promise to all our customers.

Honesty is the best policy

Good communication is the way we achieve the best trip for you. Not only are we up front with our pricing from the first quote, if we don’t think something is right for you, we’ll tell you. If you ask us about a hotel that’s not up to standard, we’ll offer you alternatives. If your visit choices make your tour price too high, we’ll talk to you about what you could replace. If you ask us to provide something that isn’t possible/doesn’t exist, we’ll point this out to you and explain why.  At the end of the day it’s your decision but if you don’t have all the options, then you don’t have choices.

We remember that you're all unique

One size doesn’t fit all. We will adapt our methods to suit your objectives, your students and how you like to work.

You can talk to us however you like

In today’s digital age it’s easy for us all to work online so we can move fast and get more done. We can do that for you through our Manage My Booking online portal, with regular email contact and our wide range of online tools. But it’s also good to talk.  We want to be with you every step of the way. Our experienced team want to be part of your team, so that we can arrange the right trip for you, your students and your parents. 

We'll always be by your side

You choose a Tour Operator so that you can focus on what is important; your students. Nobody can control unexpected weather, strikes and disruptions. But we support you around the clock when you are tour, so that you can focus on your students at a time when they need you the most.

You'll build a relationship for life

When you choose FHT, we want to develop a long term partnership.  We promise respect, recognition, good value and honesty. Our aim is to listen to you, so that we can keep getting it right for you, but also so that your experience gets better and better each year.  

We'll always strive to be the best

Anyone can say they are the best, but we ask people to judge us, to prove to you and to ourselves that it’s not just words.

We'll do all the hard work

Our team of educational travel experts has over 150 years’ experience. That’s an average of 13 years per person. We’ve seen a lot in educational travel over the years, which means we know cutting corners doesn’t work.  From the first time we speak to you, we are here to make life easier for you. You know you will be speaking with people who have detailed knowledge of your destination. We will give you access to a whole range of information, tools and experiences that will answer not just your questions but those of your SLT and students.

The FHT team extends beyond the walls of our offices

We have been working with our suppliers and destination partners for a long time, so they know the high standards we expect. We respect their experience, knowledge and advice and in return we get a top class service and they are always there when we need them. We don’t always work with the cheapest suppliers but we do work with those who provide the best value in service.

Peter organised an amazing experience. Tam and Paula were awesome in dealing with all of the cancellations due to extreme weather. I can not speak highly enough of the whole team and I will never use a different company for as long as I organise these trips.

Banbury College | Berlin