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Travel with Confidence

ABTA – The Travel Association has released new findings, revealing that over three quarters (77%) of UK families expect a company that organises educational travel to be an ABTA Member. Plus, findings also stated that 78% say they feel more confident booking with a travel company that is a Member of ABTA.

There are more than 100 school travel organisers who are ABTA Members and booking through an educational travel specialist allows teachers to access the company’s expertise, knowledge and insight in developing an enjoyable educational experience.

ABTA approved travel companies also have access to the association’s support and expertise – including 24 hour crisis support – and educational institutions can benefit from ABTA’s advice and its independent complaints process should they need it.

Booking an overnight trip as a package - where a travel company organises the different travel services - provides the greatest overall protection.

Under the Package Travel Regulations (PTRs) the travel company is responsible for sorting out any problems, and making sure that if the trip can’t go ahead for any reason either an alternative is offered or a full refund provided. In addition, if the travel company goes out of business before the trip starts pupils will get their money back and, where the trip included transport, will be brought home at no additional cost if they are already away.

It’s also important to be aware that if a university or college organise a trip themselves by arranging their own bookings for transport, accommodation and other services, they might be liable under the PTRs. This means that they would have all of the responsibilities of a travel company – both legal and financial.

There have been cases where trips were cancelled and students lost money when the trip was not covered by the PTRs. Last year, pupils from a school in Kent lost tens of thousands of pounds raised for a package trip to Mount Kilimanjaro, when the company arranging the expedition collapsed financially.

Victoria Bacon, ABTA’s Director of Brand and Business Development, said:

“Educational trips provide students with lifelong memories and often an opportunity to explore a place they’ve never been to before. However, it can be a time consuming and sometimes daunting process for teachers to arrange these trips, and the new Package Travel Regulations means that if a trip is booked in a certain way, the school could be held liable should there be a problem.

“There are lots of ABTA school travel specialist companies who can take these responsibilities off the hands of teachers and pull together a trip which provides a great education experience as well as offering the support, protection and expertise that comes with booking with an ABTA approved travel company.

“With this peace of mind teachers can travel with confidence, knowing their students are in good hands and able to enjoy their travel experience to the full.”

All School Travel Forum (STF) Members, which is a professional trade association for school travel, are required to be ABTA Members.

Gill Harvey of the School Travel Forum said:

“While organising a school trip can be seen by some education providers as stressful and time consuming, there are ways to streamline the process and recruit third party help to ensure the trip runs smoothly.

“Research shows that travel helps students to develop their sense of independence, experience new cultures and bond with their classmates. Booking with an STF Member, which is also an ABTA Member, will provide teachers and students with the confidence of a safe and successful trip.”

ABTA’s top tips for arranging a trip:

  • Reassure students with careful planning and clear communication throughout the trip, from the point of booking to the moment of return.
  • Check the Foreign Commonwealth Office Travel Advice for the country you intend to visit at an early stage of planning for the trip, as well as closer to the departure date. The advice can be found at: www.gov.uk/foreign-travel-advice
  • Ensure that all those travelling have adequate travel insurance. Check that any specific or unusual activities are covered.
  • Check passport and visa requirements well in advance. Ensure that everyone has a valid passport and that they have enough time left on them before they expire. Some countries require a minimum of six months’ time prior to expiry.
  • Ask to see your chosen tour operator’s health and safety credentials and check they acknowledge the importance of maintaining these standards throughout the trip.
  • Book arrangements with an ABTA Member to benefit from the protection, support and expertise they provide.